Cancellation and Refund Policy – AIRENZA
At AIRENZA, we understand that travel plans may change unexpectedly. That’s why we strive to offer a fair, transparent, and efficient cancellation and refund process. Please read the following policy carefully before making a booking.
1. Cancellation Timeframe
– All cancellation requests must be submitted within the timeframe specified in your booking confirmation.
– The cancellation window varies depending on the type of service (flight, hotel, package) and the policies of the respective service provider.
2. Cancellation Fees
– Cancellation charges may apply depending on how close the request is made to the travel date.
– These fees are outlined in your booking confirmation and follow the terms of the airline, hotel, or service provider involved.
– AIRENZA may also apply a nominal service charge in certain cases.
3. Non-Refundable Services
– Some bookings, particularly promotional fares or special offers, may be marked as non-refundable.
– If a service is non-refundable, it will be clearly stated in your booking confirmation and will not be eligible for any refund under any circumstances.
4. Refund Processing
– Approved refunds will be processed within a reasonable timeframe.
– Actual credit timelines depend on your bank or third-party payment processor.
– AIRENZA is not responsible for delays caused by these external entities.
5. Partial Cancellations
– If only part of your booking is canceled (e.g., a single passenger or one leg of a round-trip), applicable charges will apply only to the canceled portion.
– Refunds, if eligible, will be processed in accordance with the specific provider’s terms.
6. Force Majeure
– AIRENZA and its partners are not liable for cancellations or disruptions due to events beyond our control, including but not limited to:
Natural disasters
Government regulations or restrictions
Political instability
Health emergencies or pandemics
– In such cases, we will make every effort to assist you with rescheduling or alternative arrangements, depending on provider availability and policies.
7. Service Provider Policies
– All bookings are governed by the cancellation and refund rules of the respective airline, hotel, or travel service provider.
– AIRENZA will follow these policies while processing any cancellation or refund request.
8. Change of Plans
– If your travel plans change, please notify us as early as possible.
– Our support team will help you explore rescheduling or modifications, subject to availability and applicable change fees.
9. Contact Us
For any cancellation or refund-related assistance, please reach out to:
By booking through www.airenza.com, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy.
AIRENZA reserves the right to modify this policy at any time without prior notice.
